HOW MY RETURN BE REIMBURSED ?
You will recieve a store credit quivalent to the purchase value of the item into your BAX account. Store Credit is non-refundable and non-transferrable. Credits in a BAX account do not expire. Store Credit can be used in your next online purchase with us.
Store Credit in a BAX acount can only be used on www.bax.asia.
Once you’ve made your return to us, you can expect a confirmation of your return within 14 business days from when we receive your order.
WHAT IS YOUR RETURN POLICY?
We offers return policy, within 30 days of receiving the product(s) ordered from the BAX online store (www.bax.asia), return any product(s) that you are not completely happy with or manufacture defects. Product(s) can be returned, provided that the product(s) is in its new and original condition, original product packaging attached with its original price tags and labels. Original product is required. The entire shipment returns will be bare by the customer .
WHAT IS YOUR EXCHANGE POLICY?
We accept exchanges within 15 working days for all domestic orders and within 30 working days for all international orders. Exchanges are only valid for manufacturer’s defect. Postage is to be borne by the customer in the event of an exchange. All items must be returned in original condition, not worn, not washed and not changed in any way. The management of BAX reserves the rights to reject any damaged or used items based on our discretion. We do not accept exchanges for custom made / personalized items / sale item / promotions item.
Returns should be sent to the following address along with proof of purchase. Returns without proof of purchase will not be entertained.
HOW DO I RETURN MY ORDER?
Pack your item(s) and a completed Returns Form together in a parcel. You can download a copy of the form here.
You’ll receive Store Credit into your acount within 14 business days after dropping off your parcel at our store.
CAN I RETURN AN ITEM PURCHASED ON SALE/PROMOTION?
Purchase of sale and promotion items cannot be returned, exchanged or refunded. Delivery fees, if any, will not be refunded.
WHAT HAPPENS IF I’VE RETURNED AN ORDER THAT IS NOT ELIGIBLE FOR RETURNS?
We’ll drop you an email once we’ve processed your parcel. For your parcel to be returned to you. For your parcel to be returned to you, there’ll be a redelivery fee. If you are unsure of an item’s eligibility to be returned. Read our general returns disclaimer.
WHAT IS MY RETURN ORDER STATUS?
You’ll receive Store Credit to your account within 14 business days from when we receive your order. Once your return order has been processed, we will send you an email.
GENERAL RETURNS DISCLAIMER:
All returned products must be unused, undamaged, with all accessories included, and, whenever possible, packaged in the original boxes in order to ensure a full credit. Please understand that we reserve the right to refuse a refund request if a return does not comply with this policy.
Gift cards cannot be returned and cannot be exchanged. Coupons, promo codes and other discounts may not be used to purchase gift cards.